Customer Perceptions

The sub-page includes customer satisfaction questionnaires measuring the perceptions of students and company representatives. Third type of questionnaires include internal customer satisfaction questionnaire measuring the satisfaction of staff with the internal services produced by the institution. Different language versions of the same questionnaire have been produced according to the needs of partners.

Customer satisfaction questionnaires by type of customer

Language versions: DE=German, EN=English, FI=Finnish, HU=Hungarian

  • Student satisfaction questionnaires
  • Company satisfaction questionnaire
  • Other perception tools and questionnaires
Student satisfaction questionnairesLanguage versions (pdf

Student satisfaction questionnaire
Questionnaire measuring student satisfaction with teaching and learning, studying arrangements, student assessment, practical training period and various support services (number of items 72). Questionnaire is based on a questionnaire developed earlier by Finnish National Board of Education for national purposes. The questionnaire has been revised and further developed by project partnership and tested in all partner countries.

Test results by partner country

DE

EN

(FI)

HU

Student satisfaction questionnaire A focusing on teaching and teachers

Questionnaire measuring student satisfaction with teaching and learning, studying arrangements, student assessment, practical training period and support services (number of items 10). The questionnaire has originally been developed by Berufschule Medienberufe, Munich Board of Education during the project and revised and piloted by Berufschule für Grosshandel, Vienna Board of Education.  

 

DE

Student satisfaction questionnaire B focusing teaching and teachers, neutral language version

Questionnaire measuring student satisfaction with teacher engagement, competence and other teaching-related areas (number of items 10). The questionnaire has originally been developed and piloted by Berufschule Medienberufe, Munich Board of Education during the project. The questionnaire is used regularly by the school. 

 

DE

Student satisfaction questionnaire C focusing teaching and teachers, everyday language version

Questionnaire measuring student satisfaction with teacher engagement, competence and other teaching-related areas (number of items 10). The questionnaire has originally been developed and piloted by Berufschule Medienberufe, Munich Board of Education during the project. The questionnaire is used regularly by the school. 

 

DE

School climate questionnaire A (everyday language version) 

Questionnaire measuring the student satisfaction with school environment, management, teaching staff and teaching (number of items 22). The questionnaire has originally been developed by Berufschule Medienberufe, Munich Board of Education during the project and revised and tested by Berufschule für Grosshandel, Vienna Board of Education.  

 

DE

School climate questionnaire B (neutral language version) 

Questionnaire measuring student satisfaction with school environment, management, teaching staff and teaching (number of items 24). The questionnaire has been developed by Berufschule Medienberufe, Munich Board of Education during the project. The questionnaire is used regularly by the school. 

DE

School climate questionnaire C (everyday language version)

Questionnaire measuring student satisfaction with school environment, management, teaching staff and teaching (number of items 24). The questionnaire has been developed by Berufschule Medienberufe, Munich Board of Education during the project. The questionnaire is used regularly by the school. 

 

DE

Questionnaire on environmental issues, Finnish version 

Questionnaire measuring student satisfaction with the management and implementation of environmental issues in teaching and learning and support services (number of items 40).  

For questionnaires and further information look at Society results (8a)

 

Questionnaire on environmental issues, Hungarian test version

Questionnaire measuring student satisfaction with the management and implementation of environmental issues in teaching and learning and support services (number of items 35).

For questionnaires and further information look at Society results (8a)

 

 

Company satisfaction questionnaireLanguage versions (pdf)

Company satisfaction questionnaire
Questionnaire measuring the satisfaction of company representatives with the physical and teaching requirements, communication and cooperation, social climate and objectives of the institution (number ofitems 40).

DE

EN

 

Other customer perception tools and questionnairesLanguage versions (pdf)

Internal customer satisfaction questionnaire 
Questionnaire measuring the satisfaction of teachers and other staff with the quality of internal services produced internally in the institution (number of items 120).

Example of using the questionnaire (pdf)
Test results in Finland (pdf)


EN

FI

SCHOOL-BASED QUESTIONNAIRES DEVELOPED AND USED BY INDIVIDUAL PARTNERS

LIST OF QUESTIONNAIRES DEVELOPED NATIONALLY IN FINLAND