Service Process of the Project
The newest innovation research shows that user-oriented transfer of innovation process is based on interaction between persons involved in the transfer process and beneficiaries. It is important to identify the end-users of the transferred work-based learning practice and involve them into different phases of the transfer process. Transfer of innovation is a whole “service package” which contains not only transfer of good practice but supporting services and marketing to persons who are in charge to assure the success of the transfer process too.
| Transparent matters | |
| Phases of customer’s activity | |
Phases of customer service situation
(transparent for customer) | |
Phases of customer feedback
situation (invisible) | |
| Support service | |
| Customer Service | |
| Compact description of service | |
| Service packages for customers | |
| Service output | |
Benefits: | Value: | Emotions: |
Lauri Tuomi, 2010